Our Co-Founder Simon Schultz has put together a post on why we are alle reading support emails at Stuff.

There is no doubt that we all need to better understand our customers to create the best platform for public and private invitations.

We believe that emails are the best way to get better insights for the following reasons:

  • News you can use
  • A great conversation starter
  • You probably don’t have enough data
  • A nuanced overview of your business
  • Support emails are loaded with emotions
  • Increased Responsibility

Read the full piece on Medium:

Why everyone should read support emails

Photo Credit: Rawpixel @ Unsplash

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